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Broken windows, broken business : how the smallest remedies reap the biggest rewards

Author: Michael Levine
Publisher: New York : Warner Books, 2005.
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Summary:
"Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition."
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Levine, Michael, 1954-
Broken windows, broken business.
(DLC) 2005003936
(OCoLC)57731118
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Michael Levine
ISBN: 9780446593045 0446593044
OCLC Number: 858873889
Notes: Includes index.
Description: 1 online resource (xix, 170 pages)
Contents: Broken windows in business --
Can McDonald's be saved? --
Obsession and compulsion --
How the mighty have fallen --
Expectation vs. reality --
Branding and broken windows --
The employee as broken window --
Why Krispy Kreme is better than Dunkin' Donuts and vice versa --
Fly the what skies? --
Doing it right --
Do you google? --
Broken wires : broken windows on the net --
The public, watchdog --
The ultimate broken window --
What a difference a pianist makes --
Broken windows, no building --
What's in it for ... you? --
The broken windows for business plage.
Responsibility: Michael Levine.
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Abstract:

Using corporate "broken window" case studies, including McDonald's, K-Mart, Google, JetBlue, and more, the author argues that by integrating the solutions to small problems into a much larger plan,  Read more...

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