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Building blocks for improving customer relationships : 20 philosophies for improving the quality of customer care : learning the difference between the concept of customer service and the demonstration of caring for the customer

Author: Richard Flint
Publisher: Newport News, Va. : Richard Flint International, 2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
The truth of the matter is--in most situations customer service is a concept that is designed by the company, but not always implemented by the people. In the pages of this book, you will find 20 stories that took customer service and defined it with a definition of customer appreciation. In Building Blocks For Improving Customer Relationships, you will learn the difference between the concept of customer service  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard Flint
ISBN: 9780937851371 093785137X 9780937851364 0937851361
OCLC Number: 778433393
Description: 1 online resource : illustrations
Other Titles: 20 philosophies for improving the quality of customer care
Twenty philosophies for improving the quality of customer care
Responsibility: Richard Flint.

Abstract:

The truth of the matter is--in most situations customer service is a concept that is designed by the company, but not always implemented by the people. In the pages of this book, you will find 20 stories that took customer service and defined it with a definition of customer appreciation. In Building Blocks For Improving Customer Relationships, you will learn the difference between the concept of customer service and the demonstration of caring for the customer.

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