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Building call center culture : strategies for designing a world class performance-based environment within your customer contact center

Author: Dan Coen
Publisher: Tarzana, CA : DCD Pub., ©2001.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Dan Coen
ISBN: 0966043626 9780966043624
OCLC Number: 46453215
Description: 201 pages ; 21 cm
Responsibility: Dan Coen.

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