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Bullies, tyrants, and impossible people : how to beat them without joining them

Author: Ronald M Shapiro; Mark A Jankowski; Jim Dale
Publisher: New York : Crown Business, ©2005.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
Presents a guide to dealing with difficult people in daily life, providing step-by-step techniques for neutralizing emotions and acting wisely at work, home, and life.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ronald M Shapiro; Mark A Jankowski; Jim Dale
ISBN: 1400050111 9781400050116
OCLC Number: 57283691
Notes: Includes index.
Description: x, 276 p. ; 21 cm.
Contents: The system for battling bullies, tyrants and S.O.B.S --
N.I.C.R. : how to beat them without joining them --
The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they rule you --
First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them --
"We don't make change" : what you don't control often runs amok --
We'll get you fired : ultimatums without options lead to impasses --
N, neutralize your emotions : learn to act rather than react --
The securities commissioner : flight, fight or focus --
He called me "the scum of the earth" : change your physiology and you change your psychology --
I, identify types : know what kind of difficulty you're up against --
Close encounters of the police kind : dealing with the situationally difficult S.O.B --
The photo shop clerk : dealing with the strategically difficult S.O.B --
The boss from hell : dealing with the simply difficult S.O.B --
C, controlling the encounter : shape the outcome --
First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B --
Little big man : controlling the encounter with the strategically difficult S.O.B --
Free agents always go for the money : controlling the encounter with the simply difficult S.O.B --
E, exploring options : getting "unstuck" --
Hey, dad, I have an idea for my punishment : how to turn dead ends into detours --
The largest contract for a TV news anchor : why and how options work --
The option to play ball : how to engage the other side in exploring options --
I said, he said : ending without escalating.
Responsibility: Ronald M. Shapiro & Mark A. Jankowski with James Dale.
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Abstract:

Presents a guide to dealing with difficult people in daily life, providing step-by-step techniques for neutralizing emotions and acting wisely at work, home, and life.

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