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Bureaucratic encounters : a pilot study in the evaluation of government services

Author: Daniel Katz; University of Michigan. Survey Research Center.
Publisher: Ann Arbor : Survey Research Center, Institute for Social Research, University of Michigan, 1975.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
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Additional Physical Format: Online version:
Bureaucratic encounters.
Ann Arbor : Survey Research Center, Institute for Social Research, University of Michigan, 1975
(OCoLC)568755566
Document Type: Book
All Authors / Contributors: Daniel Katz; University of Michigan. Survey Research Center.
ISBN: 0879441739 9780879441739 0879441720 9780879441722
OCLC Number: 1475073
Description: xiii, 264 pages ; 23 cm
Contents: Utilization and underutilization --
Evaluation --
System support --
Summary and conclusions.
Responsibility: Daniel Katz [and others].

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