skip to content
Business Agility and Information Technology in Service Organizations Preview this item
ClosePreview this item
Checking...

Business Agility and Information Technology in Service Organizations

Author: Marcel van Oosterhout
Publisher: [Rotterdam] : Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam ; Rotterdam : Erasmus University [Host], 2010.
Dissertation: Proefschrift Erasmus Universiteit Rotterdam.
Series: ERIM Ph.D. series research in management, 198.
Edition/Format:   Thesis/dissertation : Document : Thesis/dissertation : eBook   Computer File : EnglishView all editions and formats
Summary:
Service organizations have to deal with highly uncertain events, both in the internal and external environment. In the academic literature and in practice there is not much knowledge about how to deal with this uncertainty. This PhD dissertation investigates the role and impact of information technologies (IT) on business agility in service organizations. Business agility is a relatively new term defined as the  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Business agility and information technology in service organizations
(NL-LeOCL)327116048
(OCoLC)697486238
Material Type: Document, Thesis/dissertation, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Marcel van Oosterhout
ISBN: 9789058922366 9058922367
OCLC Number: 657061534
Description: 1 online resource (313 p.)
Series Title: ERIM Ph.D. series research in management, 198.
Responsibility: Marcel van Oosterhout.

Abstract:

Service organizations have to deal with highly uncertain events, both in the internal and external environment. In the academic literature and in practice there is not much knowledge about how to deal with this uncertainty. This PhD dissertation investigates the role and impact of information technologies (IT) on business agility in service organizations. Business agility is a relatively new term defined as the capability of organizations to swiftly change businesses and business processes beyond the normal level of flexibility to effectively manage highly uncertain and unexpected, but potentially consequential internal and external events. Empirical research was carried out via surveys and interviews among managers from 35 organizations in four industries and in three governmental sectors. Four in-depth case studies were carried out within one service organization. The dissertation has six key findings: 1) In many large service organizations business agility is hampered by a lack of IT agility. 2) Organization and alignment of processes and information systems via the cycle of sensing, responding and learning along with the alignment of business and IT are important conditions for improving business agility performance of service organizations. 3) Standardization of IT capabilities and higher levels of data quality support higher levels of business agility of service organizations. 4) Two knowledge management strategies - codification and personalization -- are identified that can be used to respond to events with different degrees of uncertainty. A codification knowledge management strategy supports the response to events with low levels of uncertainty by exploiting explicit knowledge from organizational memory. A personalization knowledge management strategy drives the response to events with high levels of uncertainty by exploitation of tacit knowledge and social capital ...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/657061534> # Business Agility and Information Technology in Service Organizations
    a schema:MediaObject, schema:CreativeWork, bgn:Thesis, schema:Book ;
    bgn:inSupportOf "Proefschrift Erasmus Universiteit Rotterdam." ;
    library:oclcnum "657061534" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ne> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/770709456#Place/rotterdam> ; # Rotterdam
    schema:about <http://experiment.worldcat.org/entity/work/data/770709456#Topic/informatiemanagement> ; # Informatiemanagement
    schema:creator <http://viaf.org/viaf/282269232> ; # Marcel van Oosterhout
    schema:datePublished "2010" ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/770709456> ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://worldcat.org/issn/1568-1726> ; # ERIM Ph.D. series research in management,
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/770709456#Series/erim_ph_d_series_research_in_management> ; # ERIM Ph.D. series research in management ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/697486238> ;
    schema:name "Business Agility and Information Technology in Service Organizations" ;
    schema:productID "657061534" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/657061534#PublicationEvent/rotterdam_erasmus_research_institute_of_management_erim_erasmus_university_rotterdam_rotterdam_erasmus_university_host_2010> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/770709456#Agent/erasmus_research_institute_of_management_erim_erasmus_university_rotterdam> ; # Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam
    schema:publisher <http://experiment.worldcat.org/entity/work/data/770709456#Agent/erasmus_university_host> ; # Erasmus University [Host]
    schema:url <http://hdl.handle.net/1765/19805> ;
    schema:workExample <http://worldcat.org/isbn/9789058922366> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/657061534> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/770709456#Agent/erasmus_research_institute_of_management_erim_erasmus_university_rotterdam> # Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam
    a bgn:Agent ;
    schema:name "Erasmus Research Institute of Management (ERIM), Erasmus University Rotterdam" ;
    .

<http://experiment.worldcat.org/entity/work/data/770709456#Agent/erasmus_university_host> # Erasmus University [Host]
    a bgn:Agent ;
    schema:name "Erasmus University [Host]" ;
    .

<http://experiment.worldcat.org/entity/work/data/770709456#Series/erim_ph_d_series_research_in_management> # ERIM Ph.D. series research in management ;
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/657061534> ; # Business Agility and Information Technology in Service Organizations
    schema:name "ERIM Ph.D. series research in management ;" ;
    .

<http://experiment.worldcat.org/entity/work/data/770709456#Topic/informatiemanagement> # Informatiemanagement
    a schema:Intangible ;
    schema:name "Informatiemanagement" ;
    .

<http://viaf.org/viaf/282269232> # Marcel van Oosterhout
    a schema:Person ;
    schema:familyName "Oosterhout" ;
    schema:givenName "Marcel van" ;
    schema:name "Marcel van Oosterhout" ;
    .

<http://worldcat.org/isbn/9789058922366>
    a schema:ProductModel ;
    schema:isbn "9058922367" ;
    schema:isbn "9789058922366" ;
    .

<http://worldcat.org/issn/1568-1726> # ERIM Ph.D. series research in management,
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/657061534> ; # Business Agility and Information Technology in Service Organizations
    schema:issn "1568-1726" ;
    schema:name "ERIM Ph.D. series research in management," ;
    .

<http://www.worldcat.org/oclc/697486238>
    a schema:CreativeWork ;
    rdfs:label "Business agility and information technology in service organizations" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/657061534> ; # Business Agility and Information Technology in Service Organizations
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.