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Business communication : process and product

Author: Mary Ellen Guffey; Patricia Rogin; Kathleen Rhodes
Publisher: Toronto : Nelson Education, ©2011.
Edition/Format:   Print book : English : 6th Canadian edView all editions and formats
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Genre/Form: Case studies
Textbooks
Document Type: Book
All Authors / Contributors: Mary Ellen Guffey; Patricia Rogin; Kathleen Rhodes
ISBN: 0176501592 9780176501594 9780534274948 0534274943
OCLC Number: 607485788
Description: xxiv, 601, [94] pages : illustrations ; 26 cm
Contents: Communicating in today's workplace --
Developing team, listening, and etiquette skills --
Communicating across cultures --
Writing process phase 1 : analyze, anticipate, adapt --
Writing process phase 2 : research, organize, compose --
Writing process phase 3 : revise, proofread, evaluate --
E-mail messages and memos --
Positive letters and messages --
Persuasive and marketing messages --
Negative messages --
Business report basics --
Informal business reports --
Proposals and formal reports --
Business presentations --
The job search, résumés, and cover letters --
Interviewing and follow-up.
Responsibility: Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin.

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