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Business interviewing

Author: Linda Hickman; Cliff Longman
Publisher: Wokingham, England ; Reading, Mass. : Addison-Wesley ; Bracknell, Berkshire, UK ; Redwood Shores, CA : Oracle, ©1994.
Series: CASE method.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

The success of business systems depends on understanding the needs of the client organization. This practical text covers the basic techniques of interviewing clients and presentation. It describes  Read more...

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Document Type: Book
All Authors / Contributors: Linda Hickman; Cliff Longman
ISBN: 0201593726 9780201593723
OCLC Number: 32820445
Notes: Computer aided systems engineering"--Cover.
"When ordering ... through Oracle Corporation please quote the Part Number A23446"--Title page verso.
Includes index.
Description: xiv, 217 pages : illustrations ; 25 cm.
Contents: ForewordPreface 1. Introduction Objectives of Interviewing * The Interview Process * Major Deliverables * Key Factors * Context for Interviewing * How to Use This Book2. A Simple Example The Interview Situation * The Scene * How the Interview may Affect the Project * Summary3. Basic Interviewing Introduction * Planning * Conducting the Interview * Consolidation * Summary4. Getting the Feel for Interviewing Introduction * Four Key Skills * Acquiring New Skills5. Interview Preparation Introduction * A Typical Project * Briefing Meeting * Aims and Objectives * Planning * Preparing for an Interview * Summary Checklist6. Conducting a Business Interview Introduction * SCENE I * SCENE II * SCENE III * Critique * Problem Handling * Consolidation7. Note-taking The Note-taker's Role * Skills * Techniques * Summary * Practical Exercise8. Using the Interview Material Introduction * The Consolidation and Review Process * Key Outcomes * Record Keeping * A Note on Planning * Summary * A Practice Exercise9. Advanced Techniques Introduction * Non-verbal Communication * Matching Conversational Style * Verbal Matching *Practical Exercises * Summary10. Special Interview Management Introduction * Workshops * Feedback Sessions * Knowledge Elicitation * Summary11. Interviewing in a Business system Life Cycle Introduction * Strategy-Early Days * Analysis/Design-Course of Action Chosen * Implementation-Making the Changes Work * Interview SummaryReferences and Further ReadingAppendix A. The Story of a ProjectAppendix B. Strategic Data Sources Appendix C. Brief Overview of Related TechniquesAppendix D. Checklists for InterviewingGlossary of TermsIndex
Series Title: CASE method.
Responsibility: Linda Hickman, Cliff Longman [edited and illustrated by Barbara Barker, with cartoons by Paul Williams].

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