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The Business of Listening : A Practical Guide to Effective Listening.

Author: Diana Bonet
Publisher: Menlo Park : Crisp Publications Independence : CENGAGE Learning [distributor] May 2001
Edition/Format:   eBook : Document : English : 3rd edView all editions and formats
Database:WorldCat
Summary:
Annotation

The Business of Listening, Third Edition, includes an entire section devoted to the four types of listening styles. Understanding your own listening style, and that of others, will help you adjust your own behavior to improve your ability to listen and communicate with others.

Annotation

One of our most popular books in communication, "The Business of Listening" shows how to develop the skills of being a better listener. The author believes that good listening starts with four key elements -- Hearing the Message, Interpreting the Message, Evaluating the Message, and Responding to the Message. Even if the process happens in minutes in a brief exchange, it is critical to understand these elements and how to use them to adapt and improve anyone's listening style. These styles are familiar to most of us but it is the interaction of two style that produce either a barrier or a bridge to communication. How frequently do we hear people in today's communication rich environment complain that "they don't really hear me". This book would argue that there are two sides to that problem and that most of us can fix at least one side of it. Filled with exercises, sound advice, and the very popular Ten Tips for Tip-Top Listening it is easy to understand why over 160,000 copies of this book have been sold.  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Bonet, Diana.
Business of Listening.
Menlo Park : Crisp Publications May 2001 Independence : CENGAGE Learning [distributor]
(DLC) 00111457
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Diana Bonet
ISBN: 9781560525905 1560525908
OCLC Number: 697480370
Target Audience: Scholarly & Professional
Description: 1 online resource.
Contents: ""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""PART 1 Why Should You Listen?""; ""What�s in It for You?""; ""Listening-related work activities""; ""What�s in It for Your Organization?""; ""Asleep at the Switch: The Cost of Lazy Listening""; ""The Joy of Small Change""; ""PART 2 Four Key Elements of Good Listening""; ""How to Be a Good Listener""; ""Four Key Elements""; ""Key Element 1: Hear the Message""; ""Listening Is Voluntary""; ""Three Keys to Hearing the Message""; ""Key Element 2: Interpret the Message""; ""Words""; ""Filters""; ""Tone of Voice"" ""Non-verbal Cues""""Key Element 3: Evaluate the Message""; ""Key Element 4: Respond to the Message""; ""Review Lab For Key Elements 1�4""; ""PART 3 Your Listening Style""; ""You Are Unique""; ""The Promoting Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets a Promoter�s Attention?""; ""The Supporting Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets a Supporter�s Attention?""; ""The Directive Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:"" ""What Gets a Director�s Attention?""""The Analytical Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets an Analyzer�s Attention?""; ""PART 4 What�s Your Listening Attitude?""; ""A Listening Attitude: Your Key to Success""; ""Barriers to Communication""; ""Bridges to Communication""; ""How Well Do You Listen?""; ""How to Stomp Bad Listening Habits""; ""Catch yourself in the act""; ""Fight the habit""; ""Substitute the old habit for a new habit""; ""Acknowledge your success""; ""Be patient with yourself""; ""How to Help Someone Listen to You"" ""Behaviors That Help People Listen""""PART 5 Ten Tips for Tip-Top Listening""; ""Listening Louder""; ""Tip 1: Take Notes""; ""Tip 2: Listen Now, Report Later""; ""Tip 3: Want to Listen""; ""Tip 4: Be Present""; ""Tip 5: Anticipate Excellence""; ""Tip 6: Become a “Whole Body� Listener""; ""Tip 7: Build Rapport by Pacing the Speaker""; ""Tip 8: Control Your Emotional “Hot-buttons�""; ""Tip 9: Control Distractions""; ""Tip 10: Listening Is a Gift, Give Generously""; ""SUMMARY""; ""Points to Remember""; ""Part 1: Why Should You Listen?""; ""Part 2: How to Be a Good Listener"" ""Part 3: Your Listening Style""""Part 4: Your Listening Attitude�A Barrier or a Bridge?""; ""Part 5: Ten Tips for Tip-Top Listening""; ""Develop a Personal Action Plan""; ""Author�s Suggested Answers and Comments""; ""The Benefits of Listening""; ""What Do You Know About Listening? (page 8)""; ""Listening Lab: Hearing the Message (page 18)""; ""Vacant Vincent (page 50)""; ""Critical Carrie (page 51)""; ""Complaint Curtis (page 52)""; ""Arlo Active (page 53)""; ""Lisette Listener (page 54)""; ""Additional Reading""

Abstract:

Annotation

The Business of Listening, Third Edition, includes an entire section devoted to the four types of listening styles. Understanding your own listening style, and that of others, will help you adjust your own behavior to improve your ability to listen and communicate with others.

Annotation

One of our most popular books in communication, "The Business of Listening" shows how to develop the skills of being a better listener. The author believes that good listening starts with four key elements -- Hearing the Message, Interpreting the Message, Evaluating the Message, and Responding to the Message. Even if the process happens in minutes in a brief exchange, it is critical to understand these elements and how to use them to adapt and improve anyone's listening style. These styles are familiar to most of us but it is the interaction of two style that produce either a barrier or a bridge to communication. How frequently do we hear people in today's communication rich environment complain that "they don't really hear me". This book would argue that there are two sides to that problem and that most of us can fix at least one side of it. Filled with exercises, sound advice, and the very popular Ten Tips for Tip-Top Listening it is easy to understand why over 160,000 copies of this book have been sold.

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