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Business performance measurement and management

Author: Mike Bourne
Publisher: [Bradford, West Yorkshire, England?] : Emerald, [2003]
Series: Management decision, v. 41, no. 8.
Edition/Format:   eBook : Document : English
Summary:
This e-book includes papers from the Performance Measurement Association conference held in July 2002. All the papers investigate developments in the field of performance measurement and management since the Kaplan and Norton Balanced Business Scorecard was first introduced.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mike Bourne
ISBN: 1845445562 9781845445560
OCLC Number: 61744937
Notes: Title from e-book title screen (viewed Sept. 29, 2005).
Description: 1 online resource.
Contents: Abstracts & keywords; Guest editorial: business performance measurement and management; Business performance measurement --
past, present and future; Behavioral factors important for the successful implementation and use of performance management systems; Factors that play a role in ''managing through measures''; Roles of supplier performance measurement: indication from a study in the automotive industry; Designing performance measurement systems for teams: theory and practice; The insurance performance measure: assembling the property and casualty profitability puzzle.
Series Title: Management decision, v. 41, no. 8.
Responsibility: guest editor, Mike Bourne.

Abstract:

This e-book includes papers from the Performance Measurement Association conference held in July 2002. All the papers investigate developments in the field of performance measurement and management since the Kaplan and Norton Balanced Business Scorecard was first introduced.

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