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Business performance measurement : unifying theories and integrating practice

Author: A D Neely
Publisher: Cambridge ; New York : Cambridge University Press, 2007.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
"Drawing together contributions from leading thinkers around the world, this book reviews recent developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten new chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In  Read more...
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Additional Physical Format: Online version:
Business performance measurement.
Cambridge ; New York : Cambridge University Press, 2007
(OCoLC)229153481
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: A D Neely
ISBN: 9780521855112 052185511X
OCLC Number: 122974226
Description: xvi, 511 pages : illustrations, charts ; 25 cm
Contents: Accounting performance measurement : a review of its purposes and practices / David Otley --
Measuring marketing performance : research practice and challenges / Bruce Clark --
Measuring performance : the operations management perspective / Andy Neely --
Measuring performance : the supply chain management perspective / Douglas Lambert and Michael Knemeyer --
Finding performance : the new discipline in management / Marshall Meyer --
A conceptual and operational delineation of performance / Michel Lebas and Ken Euske --
Performance measurement frameworks : a review / Andy Neely, Mike Kennerley and Chris Adams --
Beyond budgeting to the adaptive organisation / Jeremy Hope --
Theoretical conditions for validity in accounting performance measurement / Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell --
The validity of measurement frameworks : measurement theory / Stephen Pike and Goran Roos --
Choosing marketing dashboard metrics / Tim Ambler and John Roberts --
Risk in performance measurement / Andrew Likierman --
Measuring knowledge work / Rob Austin and Pat Larkey --
Measuring innovation performance / Riitta Katila --
Context-based measurement / Graham Clark and Antony Powell --
Measuring the performance of England's primary school teachers : purposes, theories, problems and tensions / Andrew Brown --
Police performance : sovereignty, discipline and governmentality / Paul Collier --
The development of composite indicators to measure health care performance / Rowena Jacobs, Peter Smith and Maria Goddard --
Perversity in public service performance measurement / Mike Pidd --
Does pay for performance really motivate employees? / Margit Osterloh and Bruno Frey --
Anomalies of measurement : when it works, but should not / Rob Austin and Jody Hoffer Gittel --
Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman.
Responsibility: edited by Andy Neely.
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Abstract:

Major 2007 update of the wide-ranging review of performance measurement, with ten additional chapters covering accounting, marketing, supply-chain management and more.  Read more...

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