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Business process change : a guide for business managers and BPM and six sigma professionals

Author: Paul Harmon
Publisher: Amsterdam ; Boston : Elsevier/Morgan Kaufmann Publishers, ©2007.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. In this balanced treatment of the field of business process change, Paul Harmon  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Paul Harmon
ISBN: 9780123741523 0123741521
OCLC Number: 129958028
Description: xli, 549 pages : illustrations, map ; 24 cm
Contents: Companies and business processes --
I: Enterprise level concerns --
Strategy, business processes, and competitive advantage --
The business architecture and organizational alignment --
Modeling organizations --
Process performance metrics and evaluation --
Organizing and using an enterprise BPM group --
II: Process level concerns --
Modeling processes --
Analyzing activities --
Managing and measuring business processes --
Process improvement with lean and six sigma --
A business process redesign methodology --
Process redesign patterns --
Knowledge workers and business rules --
III: Implementation level concerns --
Software tools for business process modeling and redesign --
Business process management systems --
ERP-driven redesign --
Software development --
IV. Putting it all together --
The ergonomic systems case.
Responsibility: Paul Harmon ; foreword by Tom Davenport.
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Abstract:

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. This book offers concepts, methods, and cases for all aspects and  Read more...

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You've picked up the right book for just about any goal you have in process management. If you're an enterprise process architect or manager, Harmon tells you what you need to think about and do at Read more...

 
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