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Business process improvement through e-collaboration : knowledge sharing through the use of virtual groups

Author: Ned F Kock; IGI Global.
Publisher: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), ©2005.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.
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Additional Physical Format: Print version:
Kock, Ned F., 1964-
Business process improvement through e-collaboration.
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), ©2005
(DLC) 2005004520
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ned F Kock; IGI Global.
ISBN: 9781591403593 1591403596
OCLC Number: 707611617
Description: 1 online resource (electronic texts (xvii, 283 pages : illustrations))
Contents: 1. Introduction --
2. Some History --
3. What is a Business Process? --
4. Data, Information and Knowledge --
5. Business Process Improvement and Knowledge Sharing --
6. The Effects of E-Collaboration Technologies on Groups --
7. The E-Collaboration Paradox --
8. Successful Business Process Improvement through E-Collaboration --
9. Some Realistic Recommendations for Organizations --
10. Using MetaProi to Improve Business Processes --
11. A Close Look at Twelve Business Process Improvement Groups --
Appendix: Statistics for Those Who Hate Statistics --
References --
Glossary --
About the Author --
Index.
Responsibility: Ned Kock.
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Abstract:

This book is written around two theses: that business process improvement can itself be improved by using IT; and that process improvement affects organizational knowledge sharing in a non-linear  Read more...

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