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Business process management : the SAP roadmap ; [discover a comprehensive framework for implementing Business Process Management, gain insights and experience from leading companies on their BPM journey, learn how to benefit from Enterprise SOA using BPM and SAP's technology]

Author: Jim Hagemann Snabe; Florian Zimniak
Publisher: Bonn ; Boston, Mass. : Galileo Press, 2009.
Series: SAP press; SAP technical
Edition/Format:   Print book : English : 1. edView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Jim Hagemann Snabe; Florian Zimniak
ISBN: 9781592292318 1592292313
OCLC Number: 298554072
Notes: Literaturverz. S. 381 - 388.
Description: 411 Seiten : Diagramme ; 24 cm.
Contents: Foreword ... 15 Preface ... 17 1 ... Introduction ... 21 ... 1.1 ... What are the benefits of BPM? ... 22 ... 1.2 ... What Is BPM? ... 25 ... 1.3 ... Business and BPM ... 27 ... 1.4 ... Technology and BPM ... 29 ... 1.5 ... People and BPM ... 30 ... 1.6 ... The BPM Journey and the Structure of this Book ... 31 2 ... The Evolution of Process Management ... 35 ... 2.1 ... Scientific Management ... 35 ... 2.2 ... The Toyota Production System ... 36 ... 2.3 ... Total Quality Management ... 37 ... 2.4 ... Business Process Reengineering ... 43 ... 2.5 ... Business Process Management ... 44 ... 2.6 ... The Future of Process Management ... 50 3 ... Enterprise Architecture and Business Strategy ... 53 ... 3.1 ... What Is Enterprise Architecture? ... 54 ... 3.2 ... Enterprise Architecture Maturity ... 56 ... 3.3 ... Enterprise Architecture as a Strategy ... 59 ... 3.4 ... BPM and Business Strategy ... 62 4 ... Enabling Technologies for BPM ... 65 ... 4.1 ... What Is a Business Process Management System? ... 65 ... 4.2 ... The Emergence of Enterprise Systems ... 67 ... 4.3 ... Moving Towards the Second Generation of ERP ... 70 ... 4.4 ... ERP/II Systems ... 73 ... 4.5 ... Moving Towards a Business Process Platform ... 78 5 ... The BPM Transformation ... 83 ... 5.1 ... Grundfos Case Study: BE -- THINK -- INNOVATE ... 84 ... 5.2 ... A New Value Proposition ... 88 ... 5.3 ... A Comprehensive Framework for BPM ... 91 6 ... Introduction to the BPM Roadmap ... 95 7 ... The BPM Strategy ... 101 ... 7.1 ... Link to Strategy ... 102 ... 7.2 ... Define Building Blocks ... 105 ... 7.3 ... Choose Path ... 108 ... 7.4 ... Monitor Fit-Gap ... 110 ... 7.5 ... Summary and Key Points ... 112 8 ... The BPM Set-up ... 113 ... 8.1 ... Define Basics ... 114 ... 8.2 ... Develop Analytics ... 124 ... 8.3 ... Create Methods ... 134 ... 8.4 ... Harmonize Terms: Process Terminology ... 154 9 ... The BPM Transition ... 157 ... 9.1 ... Create Basis ... 158 ... 9.2 ... Perform Analysis ... 181 ... 9.3 ... The Portfolio ... 191 ... 9.4 ... Optimize Processes ... 199 10 ... Continuous Improvement ... 219 ... 10.1 ... Process-Based Rewards ... 220 ... 10.2 ... Expand Corporate Business Reporting ... 221 ... 10.3 ... Process-Based Budget and Cost Allocations ... 222 ... 10.4 ... Process Audits ... 224 ... 10.5 ... Summary and Key Points ... 225 11 ... Supporting Activities ... 227 ... 11.1 ... Build a Process-Centric IT ... 228 ... 11.2 ... Manage Change ... 232 ... 11.3 ... Communicate and Train ... 236 12 ... Summary ... 247 13 ... The Value of Bringing BPM and BPP Together ... 251 ... 13.1 ... Business Needs to Understand How SOA Can Enable BPM ... 252 ... 13.2 ... The Basic Step to Bring BPM and SOA Together ... 254 ... 13.3 ... Establish the Correct Information Base in Terms of SOA-Relevant Processes ... 259 ... 13.4 ... Specifying Business Service Contracts Including Required Quality Criteria ... 261 ... 13.5 ... Ensuring an Integrated Business and IT View During Process Modeling ... 266 ... 13.6 ... Ensuring the Link Between BPM and SOA Governance ... 268 14 ... Arla Case Study ... 269 ... 14.1 ... The Three Generations ... 270 ... 14.2 ... Summary ... 282 15 ... SAP's View on Business Process Management ... 285 ... 15.1 ... Innovation Without Disruption ... 285 ... 15.2 ... Business Network Transformation ... 287 ... 15.3 ... SAP's New BPM Methodology ... 308 16 ... Summary ... 315 17 ... Wyeth Pharmaceuticals: In Pursuit of Process Excellence ... 319 ... 17.1 ... Company Profile ... 319 ... 17.2 ... Organizational Background ... 320 ... 17.3 ... BPM Philosophy ... 321 ... 17.4 ... The History of BPM Within TO&PS ... 324 ... 17.5 ... Approach to BPM: Setting the BPM Vision ... 327 ... 17.6 ... Executing the BPM Vision ... 329 ... 17.7 ... Summary ... 339 18 ... Conclusion ... 341 ... 18.1 ... BPM -- A New Strategic Context ... 341 ... 18.2 ... The BPM Roadmap ... 342 ... 18.3 ... BPP -- the BPM Enabler ... 343 A ... List of Abbreviations ... 347 B ... Typical Questions ... 351 ... B.1 ... Part 1: Business Process Management: A New Strategic Context? ... 351 ... B.2 ... Part 2: The BPM Roadmap ... 353 C ... Summary of Experiences ... 365 D ... Bibliography ... 381 E ... Authors ... 389
Series Title: SAP press; SAP technical
Responsibility: Jim Hagemann Snabe ... [Ed. Florian Zimniak].
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