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Business process management : the third wave

Author: Howard Smith; Peter Fingar
Publisher: Tampa, Fla. : Meghan-Kiffer Press, ©2003.
Edition/Format:   Print book : English : 1st edView all editions and formats
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Document Type: Book
All Authors / Contributors: Howard Smith; Peter Fingar
ISBN: 0929652339 9780929652337
OCLC Number: 51501051
Notes: "SAN 249-7980"--Title page verso.
Description: xvi, 292 pages : illustrations ; 24 cm
Contents: Next fifty years --
Walk over the hill --
Enterprise business processes --
Business process management --
Reengineering reengineering --
Business process outsourcing --
Management theory, R.O.I. and beyond --
Implementing business process management --
Tomorrow's interview in BPM3.0 magazine --
Appendices (The language of process ; Business process management systems ; The theoretical foundations of the third wave ; Lessons learned from early adopters ; The new MBA curriculum).
Responsibility: Howard Smith, Peter Fingar.

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