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Business skills all-in-one for dummies

Author: Colin Barrow
Publisher: West Sussex : J. Wiley and Sons, ©2012.
Series: --For dummies.
Edition/Format:   eBook : Document : English : UK edView all editions and formats
Database:WorldCat
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Barrow, Colin.
Business skills all-in-one for dummies.
West Sussex : J. Wiley and Sons, ©2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Colin Barrow
ISBN: 9781119943723 1119943728 9781119943730 1119943736 1119941628 9781119941620
OCLC Number: 781864519
Description: 1 online resource.
Contents: Book I. Communicating Effectively --
Book II. Building Your Commercial Acumen --
Book III. Managing and Leading Others --
Book IV. Increasing Productivity and Performance --
Book I. Communicating Effectively --
1. Creating Rapport --
Knowing Why Rapport is Important --
Having Basic Techniques for Building Rapport --
Knowing How to Break Rapport and Why You May Want To --
Understanding Other Points of View --
2. Seeing, Hearing, and Feeling Your Way to Better Communication --
Getting to Grips with the Senses --
Listening to the World of Words --
Acknowledging the Importance of the Eyes --
Making the VAK System Work for You --
3. Pushing the Communication Buttons --
Introducing the NLP Communication Model --
Understanding the Process of Communication --
Giving Effective Communication a Try --
4. Exploring Body Language --
Discovering How Body Language Conveys Messages --
Key Types of Gestures --
Getting the Most Out of Body Language --
Appreciating Cultural Differences --
5. Demonstrating Confidence in the Workplace --
Developing Confidence in Your Professional Life --
Becoming Assertive --
Showing Confidence in Specific Work Situations --
Managing Your Boss --
Casting Off Your Cloak of Invisibility --
Dealing Confidently with Corporate Change --
6. Asking the Right Questions and Listening with Intent --
Question-Asking Tips and Strategies --
Figuring Out What You Want --
Asking Questions to Help Make Decisions --
Challenging Limiting Beliefs --
Finding the Right Person for the Job: A Question of Motivation --
Checking In with Yourself --
Listening Intently --
7. Gearing Your Approach to Your Audience: Understanding Different Decision-Making Styles --
Knowing Who's Who and What's What --
Convincing the Charismatics --
Swaying the Sceptics --
Appealing to the Thinkers --
Urging the Followers --
Winning Over the Controllers --
8. Getting Ready to Make a Presentation --
Making Important Preparations --
Analysing Your Audience --
9. Using Great Visual Aids in Your Presentations --
Creating Charts and Graphs --
Making Use of PowerPoint and Overheads --
Flipping for Flipcharts --
Creating Great Video ( and Audio) --
Making an Impact with Multimedia --
Wowing Your Audience with Simple Multimedia Techniques --
Being Handy with Handouts --
10. Negotiating Powerfully from the Outset --
Making the First Impression: The Interview --
Pointing Your Body in the Right Direction --
Negotiating Styles --
Book II. Building Your Commercial Acumen --
1. Get the Right People on Board: Making the Million-Pound Decision --
Asking for the Right Stuff --
Defining the Job and the Person --
Finding Good People --
Being the Greatest Interviewer in the World --
Evaluating Your Candidates --
Engaging the Best ( and Leaving the Rest) --
2. Feeling Confident with Accounting and Budgeting --
Accounting Everywhere You Look --
The Basic Elements of Accounting --
Accounting and Financial Reporting Standards --
Enforcing Accounting Rules --
The Accounting Department: What Goes On in the Back Office --
Focusing on Business Transactions and Other Financial Events --
Taking a Closer Look at Financial Statements --
Exploring the Wonderful World of Budgets --
Making a Budget --
Budgeting and the Real World --
3. Harnessing the Power of Technology --
Using Technology to Your Advantage --
Evaluating the Benefits and Drawbacks of Technology --
Improving Efficiency and Productivity --
Getting the Most Out of Information Technology --
Planning and Implementation --
4. The Seven-Step Selling Cycle --
Step 1: Prospecting --
Step 2: Meeting and Greeting --
Step 3: Fact Finding --
Step 4: Presentation --
Step 5: Handling Objections --
Step 6: Closing the Sale --
Step 7: Getting Referrals 5. Easing Into Change --
Finding Clarity and Direction --
Understanding the Structure of Change --
Holding On to Values --
Grasping the Importance of Clear Communication --
Creating the Mindset for Change --
Getting Help on the Way --
Taking One Step Forward --
6. Dealing with Risk and Uncertainty in Key Projects --
Understanding Risks and Risk Management --
Working Through the Risk Cycle --
Documenting Risk on Critical Projects --
Getting Some Help from Techniques --
Book III. Managing and Leading Others --
1. Working Together in Teams and Groups --
Phasing Out the Old Hierarchy --
Empowering Your Teams --
Identifying the Advantages of Teams --
Setting Up and Supporting Your Teams --
2. Tapping into Passion and Purpose --
Waking Up --
Getting in Tune with Flow States --
Finding the Meaning in Your Work --
Recognising Your Life Purpose --
Building a Shared Vision --
3. Tuning into Values --
Knowing What's Important --
Setting Priorities --
Keeping Values Alive Every Day --
4. Managing Emotional States --
Saying Hello to Emotional States --
Changing Emotional States --
Tackling Interference from Gremlins --
Overcoming Fear --
5. Strengthening Relationships in Tough Times --
Identifying the Stakeholders Who Matter --
Understanding What Makes Others Tick --
Coaching Teams to Bond --
6. Dealing with Ethics and Office Politics --
Doing the Right Thing: Ethics and You --
Evaluating Your Political Environment --
Scrutinising Communication: What's Real and What's Not? --
Uncovering the Unwritten Rules of Organisational Politics --
Protecting Yourself --
7. Coaching through Conflict --
Recognising Behaviours under Pressure --
Working through Differences --
Voicing What Needs to Be Said --
8. Becoming an Engaging Leader --
Recognising Your Existing Skills --
Enhancing Relating to People --
Developing the Courage to Speak Your Mind --
Sensing for Success --
Being Brilliant at Building Commitment --
Book IV. Increasing Productivity and Performance --
1. Leading People to Peak Performance --
Being a Great Role Model --
Acting Before Avalanches --
Leading Under-performers Towards Your Peak --
Coaching the Good Towards Greatness --
2. Making Goals Come Alive --
Checking that Goals Are Well-Formed --
Balancing Dreams with Reality: The Disney Strategy --
Generating New Behaviours --
3. Being an Expert at Performance Appraisal and Management --
Taking the First Steps --
Developing a System for Providing Immediate Performance Feedback --
Reading the Results --
Appraising Performance: Why It Matters --
Spelling Out the Performance Appraisal Process --
Preparing for the No-Surprises Appraisal --
4. Project Management: The Key to Achieving Results --
Taking on a Project --
Avoiding the Pitfalls --
Deciding Whether the Job Is Really a Project --
Defining the Project Manager's Role --
Do You Have What It Takes? --
5. Looking at Staff Resources on Projects --
Seeing Why You Need to Plan Staff Use --
Matching People to Tasks --
Honing Your Task Duration Estimates --
Smoothing the Resource --
6. Finding Your Motivation --
Driving Forward in Your Life --
Taking Charge at Work --
7. Relax, it's Only Work! Stress in the Workplace --
Letting Go of Unreal Expectations --
Being Generous to Yourself First --
Overcoming Procrastination --
Taking Time Off --
for You --
Generating Realistic Standards of Behaviour --
Managing Stress in the Workplace --
8. Getting Things Done with the Help of Others --
Highlighting Your Likeability --
Relying on Reciprocity --
Encouraging Follow-through on Commitments --
Following the Crowd --
Asserting Your Authority --
Playing Up Exclusivity --
9. Perfecting the Art of Delegation --
Letting Go --
Asking for Help --
Getting Systems in Place --
Knowing What to Delegate --
Understanding How to Delegate --
10. Organising Your Time and Your Tasks --
Structuring Your Time --
Organising Your Tasks --
Investing Your Time Instead of Spending It --
Beware of Fluffy Time! --
Making Time to Plan Time --
Accounting for Your Time --
Knowing When and Where to Plan --
Organising Your Work Space --
11. Making the Most of Meetings --
Do We Really Need Another Meeting? --
Choosing the Right Type of Meeting --
Planning the Meeting --
Running the Meeting --
Getting to Your Meetings on Time --
Networking Meetings --
12. Dealing with Your Emails --
Dedicating Time to Your Emails --
Managing Your Inbox --
Dealing with an Email Backlog.
Series Title: --For dummies.
Responsibility: by Colin Barrow [and others].

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