skip to content
Business success through service excellence Preview this item
ClosePreview this item
Checking...

Business success through service excellence

Author: Moira Clark; Susan Baker
Publisher: Oxford : Elsevier Butterworth-Heinemann, 2004.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Moira Clark; Susan Baker
ISBN: 9780750660853 0750660856
OCLC Number: 53389438
Description: xiv, 199 pages : illustrations ; 24 cm
Contents: Foreword; Acknowledgements; Managing service excellence; Customer intelligence; Operational effectiveness; Engaging people; Leadership and values; Organizational agility; Service excellence best practice; Appendix 1 - Service excellence awards - self-assessment.
Responsibility: Moira Clark and Susan Baker.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/53389438> # Business success through service excellence
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "53389438" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/119179211#Place/oxford> ; # Oxford
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
   schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
   schema:about <http://dewey.info/class/658.812/e22/> ;
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/270272021> ; # Susan Baker
   schema:creator <http://viaf.org/viaf/40145244386674480994> ; # Moira Clark
   schema:datePublished "2004" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/119179211> ;
   schema:inLanguage "en" ;
   schema:name "Business success through service excellence"@en ;
   schema:productID "53389438" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/53389438#PublicationEvent/oxford_elsevier_butterworth_heinemann_2004> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/119179211#Agent/elsevier_butterworth_heinemann> ; # Elsevier Butterworth-Heinemann
   schema:workExample <http://worldcat.org/isbn/9780750660853> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA3T9467> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/53389438> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/119179211#Agent/elsevier_butterworth_heinemann> # Elsevier Butterworth-Heinemann
    a bgn:Agent ;
   schema:name "Elsevier Butterworth-Heinemann" ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
   schema:name "Customer services"@en ;
    .

<http://viaf.org/viaf/270272021> # Susan Baker
    a schema:Person ;
   schema:birthDate "1958" ;
   schema:familyName "Baker" ;
   schema:givenName "Susan" ;
   schema:name "Susan Baker" ;
    .

<http://viaf.org/viaf/40145244386674480994> # Moira Clark
    a schema:Person ;
   schema:familyName "Clark" ;
   schema:givenName "Moira" ;
   schema:name "Moira Clark" ;
    .

<http://worldcat.org/isbn/9780750660853>
    a schema:ProductModel ;
   schema:isbn "0750660856" ;
   schema:isbn "9780750660853" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.