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The business value of IT : managing risks, optimizing performance, and measuring results

Author: Michael D S Harris; David Herron; Stasia Iwanicki
Publisher: Boca Raton, FL : CRC Press, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. This text places sharp technical focus on the techniques, methods, and  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael D S Harris; David Herron; Stasia Iwanicki
ISBN: 9781420064742 1420064746
OCLC Number: 166358438
Description: xxvi, 266 pages : illustrations ; 25 cm
Contents: What should the business expect from ITt? --
How do I measure the value of IT? --
How much it is enough? --
Am I paying too much for IT? --
Who governs IT? --
What models should IT use? --
Are we outsourcing effectively? --
What tools should IT use? --
How do I measure IT performance? --
Is IT operating effectively? --
Where are we in relation to industry peers? --
How can we do IT better? --
How can we manage IT changes? --
How should IT manage risk? --
How should IT manage its people? --
What should IT expect from the business?
Responsibility: Michael D.S. Harris, David Herron, Stasia Iwanicki.
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An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.-Mike Read more...

 
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