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Call-Center - der professionelle Dialog mit dem Kunden : [Aufbau - Management - Erfolgskontrolle]

Author: Kurt H Thieme; Wolfgang Steffen
Publisher: Landsberg/Lech : Mi, Verl. Moderne Industrie, 1999.
Edition/Format:   Print book : GermanView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kurt H Thieme; Wolfgang Steffen
ISBN: 3478244005 9783478244008
OCLC Number: 76006247
Description: 254 S. : graph. Darst. ; 25 cm
Responsibility: Kurt H. Thieme ; Wolfgang Steffen. Unter Mitarb. von Annette Nowak und Gerda Christine Wiener.

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