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Call-Center-Management in der Praxis : Strukturen und Prozesse betriebswirtschaftlich optimieren : mit 57 Tabellen

Author: Stefan Helber; Raik Stolletz
Publisher: Berlin [u.a.] : Springer, 2004.
Edition/Format:   Print book : GermanView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Stefan Helber; Raik Stolletz
ISBN: 354000100X 9783540001003
OCLC Number: 237817976
Description: IX, 218 S. : graph. Darst
Responsibility: Stefan Helber ; Raik Stolletz.

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