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Calming upset customers : stay in control-- in any situation

Author: Rebecca L Morgan
Publisher: [United States] : Axzo Press, ©2009.
Series: Fifty-Minute series.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:
"When a customer is upset with your company, you have an opportunity. You can "become the company", defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry."--Back cover.
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Genre/Form: Nonfiction
Document Type: Book
All Authors / Contributors: Rebecca L Morgan
ISBN: 9781426018343 1426018347
OCLC Number: 468969942
Notes: "A Crisp fifty-minute series book."
Description: ii, 86 pages : illustrations ; 26 cm.
Contents: Importance of calming upset customers --
Why customers get upset --
Preventing behaviors that irritate others --
Practicing behaviors that calm customers --
Tips for managers.
Series Title: Fifty-Minute series.
Responsibility: Rebecca L. Morgan.

Abstract:

"When a customer is upset with your company, you have an opportunity. You can "become the company", defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry."--Back cover.

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