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A Career in customer service and tech support

Author: Jeff Mapua
Publisher: New York : Rosen Publishing, 2015.
Series: Essential careers.
Edition/Format:   Print book : Juvenile audience : English : First editionView all editions and formats
Summary:
This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to  Read more...
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Genre/Form: Juvenile literature
Material Type: Juvenile audience
Document Type: Book
All Authors / Contributors: Jeff Mapua
ISBN: 9781477778869 1477778861
OCLC Number: 872139213
Target Audience: Grades 7 to 12.
Description: 80 pages : color illustrations ; 24 cm.
Contents: Introduction --
The business of customer service and technical support --
Starting out --
A major decision --
Looking for work --
Getting hired --
Making a career of it --
Glossary --
For more information --
For further reading --
Bibliography --
Index.
Series Title: Essential careers.
Responsibility: Jeff Mapua.

Abstract:

This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.

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