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Case studies for organizational communication : understanding human processes

Author: Joann Keyton; Pamela Shockley-Zalabak
Publisher: New York : Oxford University Press, 2010.
Edition/Format:   Print book : English : 3rd edView all editions and formats
Summary:
Case studies offer students the opportunity to explore critical incidents and develop effective strategies for resolution. Featuring the exclusive, real-life case studies of top communication scholars, Case Studies for Organizational Communication: Understanding Communication Processes, Third Edition, employs a unique applied approach that allows students to use their knowledge of organizational communication to  Read more...
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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Joann Keyton; Pamela Shockley-Zalabak
ISBN: 9780195386721 0195386728
OCLC Number: 319320838
Awards: Winner of NCA Group Communication Division Ernest Bormann Research Award for the Oustanding Book for 2011 Recipient of the 2011 NCA Gerald M. Phillips Award for Distinguished Applied Communication Scholarship.
Description: xxii, 374 pages : illustrations ; 24 cm
Contents: Preface. The case study method as a pedagogical technique --
Student introduction. Using cases to learn about organizational communication --
Practice case : the sale / Joann Keyton --
Sect. 1. Organizational culture --
Sect. 2. Organizational technology --
Sect. 3. Teamwork and group processes --
Sect. 4. Decision making and problem solving --
Sect. 5. The individual and the organization --
Sect. 6. Organizational diversity --
Sect. 7. Organizations and their stakeholders --
Sect. 8. Organizational crisis.
Responsibility: Joann Keyton, Pamela Shockley-Zalabak [editors].

Abstract:

Case studies offer students the opportunity to explore critical incidents and develop effective strategies for resolution. Featuring the exclusive, real-life case studies of top communication scholars, Case Studies for Organizational Communication: Understanding Communication Processes, Third Edition, employs a unique applied approach that allows students to use their knowledge of organizational communication to analyze typical organizational problems. Edited by Joann Keyton and Pamela Shockley-Zalabak, the book includes a variety of open-ended cases that encourage lively classroom discussions. This format also provides instructors with greater flexibility in connecting case assignments to their primary text. Now in its third edition, the book is enhanced by an updated companion website (www.oup.com/us/keytonshockley) featuring instructor resources and case studies from previous editions. Two new sections-"Organizations and Their Stakeholders" and "Organizational Crisis"--And twenty-one new readings address a variety of issues, including organizational technology, teamwork and group processes, decision-making and problem-solving, and diversity. A flexible supplement covering a broad range of contexts and situations, Case Studies for Organizational Communication, Third Edition, is an essential resource for helping students devise successful communication strategies.

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The section-based approach to grouping related cases together is a key advantage. Specific sections include cases that offer breadth in terms of the range of issues they address. Additionally, the Read more...

 
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