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Case studies in crisis communication : international perspectives on hits and misses

Author: Amiso M George; Cornelius B Pratt
Publisher: New York ; London : Routledge, ©2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus  Read more...
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Case studies in crisis communication.
New York ; London : Routledge, ©2012
(DLC) 2011034597
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Amiso M George; Cornelius B Pratt
ISBN: 9781136593734 113659373X 9780203190661 0203190661
OCLC Number: 787851174
Description: 1 online resource (xxix, 554 pages)
Contents: Theoretical approaches to and sociocultural perspectives in crisis communication / Cornelius B. Pratt --
The phases of crisis communication / Amiso M. George --
Case studies --
Africa --
Egypt --
Social media stoke a political revolution in Egypt / Olugbenga C. Ayeni --
Kenya --
Wooing tourists back after a civil strife : the Kenyan example / Bitrus P. Gwamna --
Nigeria --
Crisis in Nigeria's banking and financial industry : government actions reassure skittish, jittery publics / Wole Adamolekun, Kunle Ogedengbe and Cornelius B. Pratt --
South Africa --
Hotspot : South Durban basin, south Africa-the Engen Oil Refinery explosion / Chris Skinner --
Asia --
China : China's Sanlu's infant formula proves fatal / Weidan Cao --
China & France : olympic torch protests in France, reactions in China : farrefour learns about international crises / W. Timothy Coombs --
India --
Corporate fraud in India : satyam in the spotlight / Monika Vij --
Japan (disaster) --
A triple disaster in one fell swoop : rethinking crisis communication in Japan after March 11 / Isaac A. Blankson, Sorin Nastasia and Min Liu --
Japan (Toyota) --
Delays, denials, recalls and apologies : fixing the dent in Toyota's image / Amiso M. George --
Thailand --
Bringing the government down : managing Thailand's political crisis / Cornelius B. Pratt and Ronald Lee Carr --
Australia --
Victoria burning : confronting the 2009 catastrophic bushfires in Australia / Christopher Galloway and Kwamena Kwansah-Aidoo --
Europe --
England --
"Climategate" : UK climate researchers' emails casts doubt on scientific support for global warming / Doug A. Newsom --
Eurozone --
Eurovision 2010 : a security breach endangers Europe's largest TV show / Alfonso González-Herrero --
France --
An exceptional fraud at société générale / Thierry Libaert --
Germany --
The love parade in Duisburg : lessons from a tragic blame game / Andreas Schwarz --
Russia --
Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia / Alexander G. Nikolaev --
Middle East --
Iran --
Iran's twitter revolution from a publics relations standpoint / Chiara Valentini and Dean Kruckeberg --
Lebanon --
Risk perception and change management : strategic efforts to restore Lebanon's tourism sector / Ali Kanso, Joseph Ajami and Abdul Karim Sinno --
North America --
Mexico --
Rosarito beach : mediated reality and the rebranding of a Mexican border city / Robert Brown --
USA --
No walruses in the Gulf : BP's need for effective issues management / Ashli Quesinberry Stokes --
South America --
Chile --
The 2010 Chilean mining accident : the triumph of transparency and calm leadership / Emmanuel C. Alozie --
Colombia --
"Nothing will be the same; everything will be better" : floods in Colombia's atlantico state / Jaime S. Gomez and Soledad Leal --
Tying it all together : social media and revolution --
Crisis and Kairos : social media activists exploit timing to support anti-government protests / Jacqueline Lambiase.
Responsibility: edited by Amiso M. George, Cornelius B. Pratt.

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Includes bibliographical references and index.  Read more...

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