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The celebrity experience : insider secrets to delivering red carpet customer service

Author: Donna Cutting
Publisher: Hoboken, N.J. : J. Wiley & Sons, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"For business owners, entrepreneurs, or anyone who works in a service industry, The Celebrity Experience shows how to turn customers into lifelong, adoring clients by delivering consistent red-carpet customer service. Based on hundreds of interviews with professionals who exclusively serve celebrity clients, author Donna Cutting shows you how to make every customer feel like a superstar."--BOOK JACKET.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Donna Cutting
ISBN: 9780470174012 0470174013
OCLC Number: 145431850
Description: xxiv, 226 pages ; 24 cm
Contents: The Chicago pizza principle --
Red carpet arrivals --
Give 'em their chicken soup --
The star of your show --
Star power --
Are you anybody? --
The celebrity next door --
Branding ovations --
The booger principle --
Be an A-list customer --
That's a wrap.
Responsibility: Donna Cutting.
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Praise for The Celebrity Experience -Bob Danzig, former CEO, Hearst Newspapers, and author, speaker, and professor "You can't focus on the customer until you develop the right attitudes in your  Read more...

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