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The certified manager of quality/organizational excellence handbook

Author: Russ Westcott
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, [2013] ©2014
Edition/Format:   eBook : Document : English : Fourth editionView all editions and formats
Summary:
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of  Read more...
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Genre/Form: Electronic book
Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Print version:
Certified manager of quality/organizational excellence handbook.
(DLC) 2013033022
(OCoLC)856861296
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Russ Westcott
ISBN: 9781628703412 1628703415 9780873898614 0873898613 9780873898812 0873898818
OCLC Number: 880367667
Description: 1 online resource (xxxi, 654 pages) : illustrations
Contents: Organizational structures --
Leadership challenges --
Teams and team processes --
ASQ code of ethics --
Strategic planning models --
Business environment analysis --
Strategic plan deployment --
Management skills and abilities --
Communication skills and abilities --
Project management --
Quality system --
Quality models and theories --
Problem-solving tools --
Process management --
Measurement: assessment and metrics --
Customer identification and segmentation --
Customer relationship management --
Supply chain management --
Training and development --
The certified manager of quality/organizational excellence body of knowledge.
Responsibility: Russell T. Westcott, editor ; contributors, Milt Krivokuca [and five others].

Abstract:

This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ's Certified Manager of Quality/Organizational Excellence (CMQ/OE).

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