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Challenges of managing information quality in service organizations

Author: Latif Al-Hakim
Publisher: Hershey, PA : Idea Group Pub., ©2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Challenges of managing information quality in service organizations.
Hershey, PA : Idea Group Pub., ©2007
(DLC) 2006019120
(OCoLC)70107059
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Latif Al-Hakim
ISBN: 1599044226 9781599044224 9781599044200 159904420X 1599044218 9781599044217
OCLC Number: 75482915
Description: 1 online resource (xxiv, 319 pages) : illustrations
Responsibility: [edited by] Latif Al-Hakim.
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Abstract:

Poor quality of data and information can have a harmful impact on decision-making. This book presents cases and applications of information quality in various industrial service sectors. It provides  Read more...

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