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|Description:||xxvi, 317 pages : illustrations ; 22 cm|
|Contents:||About the author. Acknowledgements. Introduction: Why is NLP important for business? Part I Transforming Leaders with NLP. Chapter 1 Building strategies for success. Chapter 2 Winning state of mind. Chapter 3 Modelling world-class performance. Part II Transforming Teams with NLP. Chapter 4 Constructing high-performing teams. Chapter 5 Encouraging creativity. Chapter 6 Having courageous conversations. Part III Transforming Organisations with NLP. Chapter 7 Managing change effectively. Chapter 8 Changing the rules of the game. Chapter 9 Developing global organizations. Part IV Transforming Customer Service with NLP. Chapter 10 Influencing with integrity. Chapter 11 Powerful presentations. Chapter 12 Exceeding expectations. Are you ready? What next? Appendix 1 NLP Grid. Appendix 2 Language used by different representational systems. Appendix 3 What have you learned about NLP? Bibliography. Index.|