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| Genre/Form: | Case studies Logiciels Cas, Études de |
|---|---|
| Additional Physical Format: | Online version: Ronan, Jana. Chat reference. Westport, Conn. : Libraries Unlimited, 2003 (OCoLC)644948259 |
| Document Type: | Book |
| All Authors / Contributors: |
Jana Ronan |
| ISBN: | 1591580005 9781591580003 |
| OCLC Number: | 52208360 |
| Description: | xiii, 225 p. : ill. ; 24 cm. |
| Contents: | 1 Introduction to Chat and Basic Real-Time Software 1 -- 2 Advanced Real-Time Software 25 -- 3 The Audience for Online Library Assistance in Real Time 53 -- 4 Selecting Real-Time Software for Your Users and Library 65 -- 5 The Human Element 79 -- 6 Training 93 -- 7 Everyday Administration of a Real-Time Reference Service 109 -- 8 Guidelines and Policies for Reference in Real Time 121 -- 9 The Reference Interview Online 141 -- 10 Promoting Online Real-Time Reference Services 163 -- 11 Give Them What They Already Use--AOL Instant Messenger: A Case Study / Wilfred (Bill) Drew 175 -- 12 Austin Peay State University--Ask A Librarian: A Case Study / DeAnne Luck 183 -- 13 Librarians Online--Virtual Reference at a Multi-Campus Institution: A Case Study / Shelle Witten 191 -- 14 Virtual Reference Service at the University of South Florida: A Case Study / Carol Ann Borchert 199 -- 15 RefeXpress at the University of Florida: A Case Study / Mimi Pappas, Collen Seale 207. |
| Responsibility: | Jana Smith Ronan. |
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Related Subjects:(13)
- Electronic reference services (Libraries)
- Electronic reference services (Libraries) -- Computer programs.
- Electronic reference services (Libraries) -- United States -- Case studies.
- Inlichtingenwerk (dienstverlening)
- Chatten.
- Digitale bibliotheken.
- Bibliothèques -- Services de référence électroniques.
- Bibliothèques -- Services de référence électroniques -- Logiciels.
- Bibliothèques -- Services de référence électroniques -- États-Unis -- Cas, Études de.
- Auskunftsdienst.
- Bibliothek.
- Chatten (Kommunikation)
- Internet.
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