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Chat reference : a guide to live virtual reference services

Author: Jana Ronan
Publisher: Westport, Conn. : Libraries Unlimited, 2003.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

This guide will lead the reader through the many decisions and considerations involved in setting up a real-time reference service.

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Genre/Form: Case studies
Logiciels
Cas, Études de
Additional Physical Format: Online version:
Ronan, Jana.
Chat reference.
Westport, Conn. : Libraries Unlimited, 2003
(OCoLC)644948259
Document Type: Book
All Authors / Contributors: Jana Ronan
ISBN: 1591580005 9781591580003
OCLC Number: 52208360
Description: xiii, 225 pages : illustrations ; 24 cm
Contents: 1 Introduction to Chat and Basic Real-Time Software 1 --
2 Advanced Real-Time Software 25 --
3 The Audience for Online Library Assistance in Real Time 53 --
4 Selecting Real-Time Software for Your Users and Library 65 --
5 The Human Element 79 --
6 Training 93 --
7 Everyday Administration of a Real-Time Reference Service 109 --
8 Guidelines and Policies for Reference in Real Time 121 --
9 The Reference Interview Online 141 --
10 Promoting Online Real-Time Reference Services 163 --
11 Give Them What They Already Use--AOL Instant Messenger: A Case Study / Wilfred (Bill) Drew 175 --
12 Austin Peay State University--Ask A Librarian: A Case Study / DeAnne Luck 183 --
13 Librarians Online--Virtual Reference at a Multi-Campus Institution: A Case Study / Shelle Witten 191 --
14 Virtual Reference Service at the University of South Florida: A Case Study / Carol Ann Borchert 199 --
15 RefeXpress at the University of Florida: A Case Study / Mimi Pappas, Collen Seale 207.
Responsibility: Jana Smith Ronan.

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?Designed as a guide for individuals thinking about setting up virtual reference services, this book offers much practical advice and information....the book is distinguishable by its readability, Read more...

 
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