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Citizens and E-government : evaluating policy and management

Author: Christopher G Reddick
Publisher: Hershey, PA : Information Science Reference, ©2010.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
"This book examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Citizens and E-government.
Hershey, PA : Information Science Reference, ©2010
(DLC) 2009039787
(OCoLC)456728791
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christopher G Reddick
ISBN: 9781615209323 1615209328 161520931X 9781615209316
OCLC Number: 630115312
Description: 1 online resource (xxiv, 526 pages) : illustrations
Contents: Designing, implementing, and evaluating user-centered and citizen-centered e-government / Paul T. Jaeger, John Carlo Bertot --
A user-centric approach in e-government policies : the path to effectiveness? / Pieter Verdegem, Laurence Hauttekeete --
Evaluating the impact of e-government on citizens : a cost-benefit analysis / Tong-yi Huang, Chung-pin Lee --
Effectiveness of e-government in delivering services / Ronnie Park --
An evaluation framework for e-government projects / Panos Fitsilis, Leonidas Anthopoulos, Vassilis C. Gerogiannis --
Images of citizenship : a content analysis of local government websites in the United States / Michael J. Jensen --
Innovation in democratic e-governance : benefitting from Web 2.0 applications in the public sector / Ari-Veikko Anttiroiko --
Reducing the administrative burden by online information and referral services / Josep Lluis de la Rosa [and others] --
Transparency and e-government in developing countries : the case of Latin-American municipalities / Maria del Carmen Caba Pérez, Manuel P. Rodríguez Bolivar, Antonio Manuel López Hernández --
Human factors in implementing e-government in developing countries / Marvine Hamner, Doaa Taha, Salah Brahimi --
E-government, security, and cyber-privacy : individual rights versus government responsibility / Ross Wolf, Ronnie Korosec --
Considering the role of e-government in cybercrime awareness and prevention : toward a theoretical research program for the 21st century / J. Mitchell Miller, George E. Higgins, Kristina M. Lopez --
Citizen centric or government centric? Perceptions of risk in new identity management systems / Ruth Halperin, James Backhouse --
Citizens and service channels : channel choice and channel management implications / Willem Pieterson --
Comparing citizens' use of e-government to alternative service channels / Christopher Reddick --
Social tagging to search and recommend government information / Janice Warner, Soon Ae Chun --
Engaging citizens on the Internet : an assessment of local governments in Ohio / Mark K. Cassell, John Hoornbeek --
Assessing e-government services : the case of e-filing of personal income tax in Malaysia / Maniam Kaliannan, Murali Raman, Magiswary Dorasamy --
Factors influencing intention to use e-government services among citizens in Malaysia / Ooh Kim Lean [and others] --
Assessing China's e-government and its impact on government and citizen relationship / Xia Li Lollar --
Exploring citizens' visions of 2020 e-government in Taiwan : results from a 2008 scenario workshop / Lung-Teng Hu, Don-Yun Chen, Kuan-Chiu Tseng --
Evaluation of e-government services : a citizen-centric approach to citizen e-complaint services / Shang-Ching Yeh, Pin-Yu Chu --
Engaging citizens through local e-government : an Australian experience / Peter Shackleton --
Community policing in India : transparency through e-governance / Sudha Arlikatti, David Wachira, Sarah Gregory.
Responsibility: Christopher G. Reddick, [editor].

Abstract:

"This book examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.

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