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The civility solution : what to do when people are rude

Author: Pier Massimo Forni
Publisher: New York : St. Martin's Press, ©2008.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
Presents real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Pier Massimo Forni
ISBN: 9780312368494 0312368496 9780312369644 0312369646
OCLC Number: 181601420
Description: xxi, 166 pages ; 19 cm
Contents: Wisdom and skills --
On rudeness --
Preventing rudeness : eight rules for a civil life --
Accepting real-life rudeness --
How to respond to rudeness --
Situations and solutions --
The near and not so dear : spouses, family, and friends --
The neighbors --
noisy, nosy, and nice --
Workplace woes --
On the road, in the air, and aboard the train --
The world of service --
Digital communication.
Responsibility: P.M. Forni.
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Abstract:

Shows readers what to do when confronted with rudeness. This book also shows how to break the cycle by being both assertive and civil.  Read more...

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"It is an honor to recommend this fabulous book! P.M. Forni's thoughtful discussion of the importance of civility in today's hectic world will surely help readers find viable solutions for dealing Read more...

 
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