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Closing the engagement gap : how great companies unlock employee potential for superior results

Author: Julie Gebauer; Don Lowman; Joanne Gordon
Publisher: New York : Portfolio, 2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Effective leaders understand that the most valuable source of competitive advantage is a workforce that consistently and willingly performs its best. But that happens only when people are engaged in their work. So how do you, as a leader or individual employee, help create engagement? How do you close the gap - for yourself and others - between doing what's required and going the distance?" "Julie Gebauer and Don  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Julie Gebauer; Don Lowman; Joanne Gordon
ISBN: 9781591842385 1591842387
OCLC Number: 233485540
Notes: Includes index.
Description: xi, 272 pages : illustrations ; 22 cm
Contents: 1 Closing the Engagement Gap 1 --
2 Know Them: Develop Workforce Insight for Competitive Advantage 34 --
3 Grow Them: Foster Learning and Set Career Paths with Purpose and Personalization 71 --
4 Inspire Them: Cultivate Pride and Care for Employees' Well-Being 114 --
5 Involve Them: Inform Employees, Gather Their Input, and Encourage Collaboration 150 --
6 Reward Them: Optimize Appreciation, Benefits, and Compensation 187 --
7 Key Acts of Engagement: How Leaders at All Levels Can Drive Engagement 234.
Responsibility: Julie Gebauer and Don Lowman ; with Joanne Gordon.
More information:

Abstract:

"Effective leaders understand that the most valuable source of competitive advantage is a workforce that consistently and willingly performs its best. But that happens only when people are engaged in their work. So how do you, as a leader or individual employee, help create engagement? How do you close the gap - for yourself and others - between doing what's required and going the distance?" "Julie Gebauer and Don Lowman provide a practical road map. They share Towers Perrin's groundbreaking research, as well as knowledge they've built helping companies tap employee potential and improve business results. In addition, they draw on a rich vein of anecdotes from CEOs, managers, and employees at eight extraordinary organizations in technology, health care, retail, manufacturing, consumer goods, and entertainment. These real-world stories help illustrate Gebauer's and Lowman's insights and illuminate five keys that, together, unlock employees' potential." "Through inspiring examples and careful research, Closing the Engagement Gap can help leaders at every level turn a hidden reservoir of energy and passion into a competitive advantage."--Jacket.

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