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Closing the Reference Interview: Implications for Policy and Practice.
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Closing the Reference Interview: Implications for Policy and Practice.

Author: Christopher W Nolan
Edition/Format: Article Article : English
Publication:RQ v31 n4 p513-23 Sum 1992
Database:ERIC The ERIC database is an initiative of the U.S. Department of Education.
Summary:
Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30 references) (MES)
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Details

Document Type: Article
All Authors / Contributors: Christopher W Nolan
ISSN:0033-7072
Language Note: English
Unique Identifier: 425170507
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Abstract:

Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30 references) (MES)

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