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Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance

Author: Florence M Stone
Publisher: New York : American Management Association, ©2007.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring).  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Florence M Stone
ISBN: 0814473857 9780814473856 9780814420355 0814420354
OCLC Number: 70864422
Description: vi, 230 pages ; 24 cm
Contents: Introduction : three ways to develop high-performance employees --
Your role as a coach --
Coaching as an ongoing responsibility --
Let's talk : "should I say that?" --
Coaching traps and problems --
Why counsel troublesome people? --
How to turn around problem employees and employees with problems --
Let's talk : specific counseling sessions --
Counseling dilemmas : traps and pitfalls to avoid --
What mentoring can do to help high achievers- and you --
Mentor as a role model, broker, advocate, and career counselor --
Let's talk : face-to-face and e-conversations --
Mentoring traps to avoid --
Epilogue : your role as a leader.
Other Titles: Coaching, counseling and mentoring
Responsibility: Florence M. Stone.
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