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Coaching for emotional intelligence : the secret to developing the star potential in your employees

Author: Bob Wall
Publisher: New York : Amacom, 2007
Edition/Format:   eBook : Document : Biography : EnglishView all editions and formats
Summary:

Performance is just one part of an employee's overall development as a professional and as a leader. This development depends on the employee's emotional intelligence and the ability of the manager  Read more...

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Material Type: Biography, Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Bob Wall
ISBN: 9780814408902 0814408907
OCLC Number: 895768165
Description: 1 online resource (xiv, 221 s.)
Contents: "Acknowledgments xiii Introduction 1 PART I THE IMPACT OF EMOTIONAL INTELLIGENCE ON COACHING AND DEVELOPMENT 11 1 Understanding Emotional Intelligence 13 The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough 14 Defining Emotional Intelligence 14 Lynn's Model of Emotional Intelligence 15 Mastery of Mission, Vision, and Guiding Principles 16 Self-Awareness and Self-Control 19 Empathy 20 Social Expertness 25 Personal Influence 30 Skill Application 32 [bpReflections 41 2 The Role of Emotional Intelligence in Professional Success 45 Emotional Intelligence and the Complexity of Work 45 Emotional Intelligence and High IQ Professions 47 Emotional Intelligence and Leadership 48 Matching Emotional Intelligence to the Position: The Simmons EQ Profile 50 Reflections 58 3 How Emotional Intelligence Raises the Bar for Coaching 62 The Scarcity of Coaching in the Workplace 63 Why Managers Don't Coach As Often As They Should 65 The Impact of Emotional Intelligence and Coaching Provided by Managers 67 Performance Management vs. Coaching for Emotional Intelligence 67 Reflections 69 4 Coaching and the Diversity of the Human Experience 71 The Influence of Genetics 72 Growing Up in a Small Town 73 Formative Circumstances and Experiences 75 Everyone Has a Story 80 Reflections 80 PART II COACHING FUNDAMENTALS 83 5 Personal Connections: Laying the Foundation for Coaching 85 Work and Leadership in the Industrial Age 86 Sweeping Change: Leadership in the Information Age 87 Can Coaching Have an Impact on Emotional Intelligence? 90 Five Requirements for Effective Coaching 91 Reflections 97 6 Improving Your Descriptive Skills 99 Good Coaching Makes Performance Appraisals Easier 100 Describing Performance: Elemental Skills for Coaching 101 Describing Performance in Need of Improvement 105 Describing Performance That Meets Your Expectations 107 Skill Development 110 7 So Now What Do You Say? A Structured Format for Coaching 111 Opening Statement 113 Observation 115 Impact 116 Request 117 [bpSkill Development 118 PART III FROM THEORY TO PRACTICE: COACHING IN THE REAL WORLD 119 8 Praise: Such a Small Effort -- Such a Huge Return 121 Delivering Praise 121 Why Don't Managers Praise More? 126 Guidelines for Effective Praise 128 Structured Format for Praise 131 Praise to Acknowledge Performance 131 Praise to Acknowledge Emotional Intelligence 134 Reflections 136 Skill Applications 137 9 Corrective Coaching for Job Performance 139 Questions Often Asked About Corrective Coaching 139 Formulating Corrective Coaching 144 Examples of Corrective Coaching for Performance 145 Skill Development 148 Skill Applications 148 10 Corrective Coaching to Develop Emotional Intelligence 150 Core Beliefs 151 Behaviors That Require Coaching 152 Four Steps in Coaching for Emotional Intelligence 155 Spontaneous Coaching 156 Skill Development 161 Skill Applications 162 11 Preparing for a Formal Coaching Interview 163 Gathering and Recording Information 164 The Coaching Preparation Worksheet 164 Skill Application 168 12 Structuring the Formal Coaching Interview 174 The Formal Coaching Interview Form 174 Factors to Consider 177 Structuring the Interview 178 The Importance of Follow-Up 180 Case Study: Sample Formal Coaching Interview 180 Follow-Up Coaching 191 13 The Limitations of Coaching 194 Invest Your Coaching Time Wisely 195 Making the Call: When to Coach and When to Cut Bait 196 A Failure of Nerve 199 Responding to Psychological and Physical Conditions 201 Making a Referral for an Evaluation 205 Reflections 207 Afterword 209 Recommended Readings 211 Index 215 About the Author 221"
Responsibility: Bob Wall

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