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Coming of age in reference services : a case history of the Washington State University Libraries

Author: Christy Zlatos
Publisher: New York : Haworth Press, [1999] ©1999
Edition/Format:   eBook : Document : Conference publication : EnglishView all editions and formats
Summary:
Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and  Read more...
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Coming of age in reference services
(DLC) 99026012
(OCoLC)41086722
Material Type: Conference publication, Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christy Zlatos
ISBN: 9781317951452 131795145X
OCLC Number: 861692084
Notes: "Co-published simultaneously as The reference librarian, number 64, 1999."
Description: 1 online resource (190 pages) : illustrations
Contents: Introduction and dedication / Christy Zlatos --
Training and Retraining Reference Professionals : Core Competencies for the 21st Century / Mary M. Nofsinger --
A Neo-Modern Summary of the Futcha : An Exploration of the Generation X in Our Midst / B. Jane Scales --
History of a Library Unit and the Evolution of Its Culture from the Eyes of Two Participants : Holland Reference Services from the "Merger" (1977) to the "New Organization" (1997) / Mary Gilles, Christy Zlatos --
Jim and Alison Do User Education : English 101 and Beyond at Washington State University Libraries / James Elmborg, Alison Manning --
Lessons of a Decade : An Instructional Experiment Matures / Paula Elliot, Alice Spitzer --
The Klaipeda University Library in Lithuania : An Essay by the Washington State University Libraries' Library Fellow / Janina Pupeliene --
Holland Library's Electronic Resource Librarians : A Profile of These Positions / Elizabeth Caulfield Felt --
Managing CD-ROM and Electronic Documents Sources for Holland Reference Services : The Washington State University Libraries Experience / Lou Vyhnanek --
Embracing GIS Service in Libraries : The Washington State University Experience / Hyon-Sook (Joy) Suh, Angela Lee --
Appendix 1. About Washington State University Libraries' Holland Reference Services / Christy Zlatos --
Appendix 2. A Chronology of the History of Washington State University Libraries / Christy Zlatos --
Appendix 3. From the Siegfried A. Vogt Archive : Selected Documents and Memoranda from the '70s in Honor of Pauline Lilje / Siegfried A. Vogt.
Other Titles: Reference librarian.
Responsibility: Christy Zlatos, editor.

Abstract:

Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from exper.

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