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Commercial conflict management and dispute resolution

Author: Peter Fenn
Publisher: Abingdon, Oxon ; New York : Spon Press, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Commerce is inherently complex and the sums of money involved can be astronomical, so it is no surprise that conflicts and disputes are all too common. There are numerous techniques designed to resolve these problems, and this book summarizes the most important of these, as well as alternative dispute resolution methods. The reader seeking a deeper understanding of these procedures will also find clear explanations  Read more...
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Fenn, Peter (Peter F.).
Commercial conflict management and dispute resolution.
Abingdon, Oxon ; New York : Spon Press, 2012
(DLC) 2011039544
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Peter Fenn
OCLC Number: 785783469
Description: 1 online resource (165 pages) : illustrations
Contents: 1. Introduction --
2. Conflict management and dispute resolution --
3. Conflict management and dispute avoidance --
4. Negotiation --
5. Mediation --
6. Construction adjudication --
7. Arbitration --
8. Other ADR techniques --
9. Cooperation and collaboration --
10. Game theory --
11. The stages of dispute resolution --
12. The psychology of conflict management and disputes.
Responsibility: Peter Fenn.

Abstract:

Commerce is inherently complex and the sums of money involved can be astronomical, so it is no surprise that conflicts and disputes are all too common. There are numerous techniques designed to resolve these problems, and this book summarizes the most important of these, as well as alternative dispute resolution methods. The reader seeking a deeper understanding of these procedures will also find clear explanations of the principles and methods for conflict management, such as negotiation, risk management, mediation and conciliation. As well as outlining these different techniques, guidance on.

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"...an interesting and well-done book...physically attractive and highly readable."- Construction Management and Economics

 
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