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Communicating effectively

Author: Saundra Hybels; Richard L Weaver, II
Publisher: Boston, Mass. : McGraw-Hill, ©1998.
Edition/Format:   Print book : English : 5th edView all editions and formats
Summary:

This text teaches students theory through numerous activities drawn from actual experiences and concepts tied to specific situations, covering emotional intelligence and function leadership as well  Read more...

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Document Type: Book
All Authors / Contributors: Saundra Hybels; Richard L Weaver, II
ISBN: 0070167710 9780070167711
OCLC Number: 36630003
Description: xxv, 550 pages : illustrations ; 24 cm
Contents: pt. I. Basic principles of communication. 1. The communication process : Everyone needs communication skills ; Communication is a process ; Communication is a transaction ; Types of communication ; Ethical communication ; Communicating effectively --
2. Self and communication : Self-concept ; Improving your self-concept ; Perception ; Race, ethnicity, and communication --
3. Listening : Listening styles ; Why do we have problems listening? ; Learning to listen ; The process of listening ; Active listening ; Listening for information ; Critical listening ; Empathic listening ; Listening for enjoyment --
4. Verbal communication : How words work ; People determine meanings ; The language environment ; Style, roles, and group memberships ; Working on your communication --
5. Nonverbal communication : The importance of nonverbal communication ; Characteristics of nonverbal communication ; Types of nonverbal communication ; Improving your nonverbal communication. pt. II. Interpersonal communication. 6. Interpersonal relationships : Emotional intelligence ; Attraction to others ; Motives for interpersonal communication ; Talking to each other ; Self-disclosure: important talk ; Family communication --
7. Evaluating and improving relationships : The stages of a relationship ; Essential elements of good relationships ; Evaluating your relationships ; Communication problems in relationships ; Communication solutions in relationships ; Resolving conflict ; Relationships that work. pt. III. Communicating in groups. 8. Small groups: characteristics : Why discuss? ; Characteristics of small groups ; Small-group effectiveness ; Discussion in groups --
9. Group leadership, participation, and conflict management : What is a leader? ; Leadership styles ; Leading the group ; Participating in group discussion ; Conflict in groups ; Managing group conflict ; Evaluating group performance. pt. IV. Communicating in public : 10. Getting started : Selecting a topic ; Narrowing the topic ; Testing the topic ; Selecting a purpose ; Analyzing the audience ; Analyzing the occasion --
11. Finding speech material : Researching your topic: where to look ; Supporting material: what to look for ; Adapting supporting material to your audience --
12. Organizing and outlining the speech : Principles of organization ; Patterns of organization ; The speech introduction ; The speech conclusion ; Speech transitions ; Preparing an outline ; The bibliography --
13. Delivering the speech : Characteristics of good delivery ; Types of delivery ; How you look ; How you sound ; Using visual aids ; Controlling nervousness ; Practicing your speech --
14. The informative speech : Goals of an informative speaker ; Strategies for informative speeches --
15. The persuasive speech : Persuasion and the communication model ; What is persuasion, and what is its purpose? ; Values, beliefs, and attitudes ; Why persuasion is difficult ; Strategies of persuasion ; Structure your material effectively ; Build your credibility.
Responsibility: Saundra Hybels, Richard L. Weaver II.

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