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Communicating in the 21st century

Author: Baden Eunson
Publisher: Milton, Qld. : John Wiley & Sons, Australia, 2007.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
" Second edition, a comprehensive and referenced coverage in the field of communication in Australia." -- back cover.
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Genre/Form: Forecasts
History
Document Type: Book
All Authors / Contributors: Baden Eunson
ISBN: 9780470811061 0470811064
OCLC Number: 225441352
Notes: Previous edition: 2005.
Description: xxx, 803 : illustrations ; 26 cm
Contents: Ch. 1. Communication today --
Ch. 2. Document design and graphic communication --
Ch. 3. Doing and using research --
Ch. 4. Letters and memos --
Ch. 5. Reports and proposals --
Ch. 6. Online writing --
Ch. 7. Academic writing : the essay --
Ch. 8. Non-verbal communication --
Ch. 9. Interpersonal skills 1 : emotional intelligence, self-talk and assertiveness --
Ch. 10. Interpersonal skills 2 : listening, questioning and feedback --
Ch. 11. Oral communication --
Ch. 12. Leadership and communication --
Ch. 13. Argument : logic, persuasion and influence --
Ch. 14. Negotiation skills --
Ch. 15. Conflict management --
Ch. 16. Intercultural communication --
Ch. 17. Organisational communication --
Ch. 18. Communicating with customers --
Ch. 19. Public communication --
Ch. 20. Team communication --
Ch. 21. Communication in meetings --
Ch. 22. Employment communication.
Other Titles: C21 : communicating in the 21st century
C21
Responsibility: Baden Eunson.

Abstract:

Communicating in the 21st Century (C21) 2nd edition is the most comprehensive, flexible and affordable resource package ever developed in the field of communication in Australia. Significantly, it is  Read more...

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