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Communication in nursing / Julia Balzer Riley.

Author: Julia W Balzer-Riley
Publisher: St. Louis, Missouri : Elsevier, ©2012.
Edition/Format:   Print book : English : Seventh edView all editions and formats
Database:WorldCat
Summary:
Beyond the basic concepts of therapeutic communication, Communication in Nursing, Seventh Edition is a unique approach to interacting with your patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories,  Read more...
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Details

Genre/Form: Nurses' Instruction
Document Type: Book
All Authors / Contributors: Julia W Balzer-Riley
ISBN: 9780323083348 032308334X
OCLC Number: 723034682
Description: xiv, 354 p. : ill. ; 24 cm.
Contents: Responsible, assertive, caring communication in nursing --
The client-nurse relationship : a helping relationship --
Solving problems together --
Understanding each other : communication and culture --
Working together in groups --
The changing world of electronic communication --
Warmth --
Respect --
Genuineness --
Empathy --
Self-disclosure --
Specificity --
Asking questions --
Expressing opinions --
Humor --
Spirituality --
Requesting support --
Overcoming evaluation anxiety --
Feedback --
Relaxation --
Imagery --
Positive self-talk --
Confrontation --
Refusing unreasonable requests --
Communicating assertively and responsibly with distressed clients and colleagues --
Communicating assertively and responsibly with aggressive clients and colleagues --
Communicating assertively and responsibly with unpopular clients --
Managing team conflict assertively and responsibly --
Communicating at the end of life --
Continuing the commitment.

Abstract:

Combining a spiritual, empathetic approach to patients with practical clinical scenarios and techniques, this title helps you to understanding and applying the basic concepts of therapeutic  Read more...

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"Riley's book is an excellent book that provides a wide ranging coverage of the subjects that could be considered to be under the umbrella of communications. The pre-registration student would find Read more...

 
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Primary Entity

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