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Communication in tourism & hospitality : meeting the world in the workplace

Author: Lynn Van der Wagen
Publisher: Melbourne : Hospitality Press, 1997.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This text seeks to provide the context and skills for effective communication in the tourism and hospitality industry. It covers verbal and non-verbal communication, accessing, recording and  Read more...

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Document Type: Book
All Authors / Contributors: Lynn Van der Wagen
ISBN: 1862504733 9781862504738
OCLC Number: 38817245
Contents: Pt. 1. Context for communication --
pt. 2. Cultures meet in the workplace --
pt. 3. Quality is the key --
pt. 4. Communication at work and in teams --
pt. 5. Communication skills for your career.
Responsibility: Lynn Van Deer Wagen.

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