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Communication skills at work : dealing with customers

Author: Mary Jane Hartigan; David Kutz; Guidance Associates.
Publisher: Mt. Kisco, NY : Guidance Associates, ©1989.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Summary:
Explains the kinds of communication skills that an employee needs to develop, how to act and react to customers and customer attitudes on the job.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Mary Jane Hartigan; David Kutz; Guidance Associates.
OCLC Number: 19643836
Credits: Writer, presenter, Mary Jane Hartigan ; director, David Kutz.
Description: 1 videocassette (30 min.) : sound, color ; 1/2 in. + 1 teacher's guide
Details: VHS.
Contents: pt. 1. Do's and don'ts --
pt. 2. Situations.
Responsibility: writer/host, Mary Jane Hartigan ; director, David Kutz.

Abstract:

Explains the kinds of communication skills that an employee needs to develop, how to act and react to customers and customer attitudes on the job.

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