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Communication skills for surviving conflicts at work

Author: Janice Walker Anderson; Myrna Foster-Kuehn; Bruce C McKinney
Publisher: Cresskill, N.J. : Hampton Press, ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own  Read more...

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Additional Physical Format: Online version:
Anderson, Janice Walker.
Communication skills for surviving conflicts at work.
Cresskill, N.J. : Hampton Press, ©1996
(OCoLC)762344892
Document Type: Book
All Authors / Contributors: Janice Walker Anderson; Myrna Foster-Kuehn; Bruce C McKinney
ISBN: 1572730560 9781572730564 1572730579 9781572730571
OCLC Number: 34076472
Description: viii, 187 pages ; 24 cm
Contents: 1. Putting Conflict in Perspective --
2. Managing Your Immediate Responses to Conflict --
3. Dealing with Conflict in Work Teams --
4. Managing Change When You Are "In Charge" --
5. Negotiating Agreements --
6. Using Third Parties to Resolve Conflicts --
7. Managing Cultural Differences --
8. Finetuning Your Conflict-Management Strategies.
Responsibility: Janice Walker Anderson, Myrna Foster-Kuehn, Bruce Converse McKinney.

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