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Communication skills for the health care professional : concepts, practice, and evidence

Author: Gwen Marram Van Servellen
Publisher: Sudbury, Mass. : Jones and Bartlett Publishers, ©2009.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

The first text of its kind to address the connection between communication practices and quality patient care outcomes provides future and practicing patient caregivers basic communication knowledge  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gwen Marram Van Servellen
ISBN: 9780763755577 0763755575
OCLC Number: 222134739
Description: xxxiv, 485 pages : illustrations ; 26 cm
Contents: Health communications and quality care --
Principles of human communication --
The nature of therapeutic communications --
Cultural similarities and differences and communication --
The pervasive role of confirmation and empathy --
Communications that contribute to trust and mistrust of the providers --
The art and skillful use of questions --
Therapeutic use of silence and pauses --
The impact and limitations of self-disclosure --
The proper placement of advisement --
Reflections and interpretations --
The judicious use of confrontations, orders, and commands --
Communicating with patients with low literacy --
Communicating with patients with chronic and/or life-threatening illness --
Communicating with patients in crisis --
Communicating effectively with patients displaying significant negative or resistive coping responses --
Communications within and across healthcare provider groups --
Conflict in the healthcare system: understanding communications and resolving dispute --
Family dynamics and communications with patients' significant others --
The privileged nature of patient and provider communications: the issue of patients' rights --
The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy --
Health communications to enhance behavioral change --
Internet use and communications of patients and providers --
Altering systems of care to enhance healthcare communications.
Responsibility: Gwen van Servellen.
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