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Communication skills in health and social care

Author: Bernard Moss
Publisher: Los Angeles : SAGE, 2015.
Edition/Format:   Print book : English : Third EditionView all editions and formats
Database:WorldCat
Summary:

Presented in a unique and easy-to-use dictionary format, this practical guide will help your students understand and apply the principles of effective communication.

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Document Type: Book
All Authors / Contributors: Bernard Moss
ISBN: 147391275X 9781473912755 9781473912762 1473912768
OCLC Number: 905734783
Description: xx, 222 pages : illustrations ; 25 cm
Contents: Introduction Acceptance Active Listening Advising Advocacy Anti-discriminatory Practice Assertiveness Assessment Barrier Gestures Breaking Bad News Chairing Meetings Challenging Complaints Confidentiality Conflict Management Counselling Court Room Skills Ecomaps Emotional Intelligence (EI) Empathy Empowerment, Resilience and a Strengths Perspective Endings Establishing a Professional Relationship Feedback - Giving and Receiving Genograms Getting Unstuck Group Work Information & Communication Technology (ICT) and Health Informatics and Communication in Social Media Interpreters Interprofessional Collaboration Interviewing Children Learning Difficulties Loss Mediation Skills Motivational Interviewing Non-verbal Communication Reflective Practice Professional Capabilities Framework (PCF) Religion Spirituality Supervision Talks and Presentations Telephone Skills Time Management Whistle Blowing Wrong Messages
Responsibility: Bernard Moss.

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I wish I had had this book available to me when I was a practitioner. -- Neil Thompson This very welcome revised edition now enables those learning and teaching communication skills in the 'people Read more...

 
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