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|All Authors / Contributors:||
|ISBN:||147391275X 9781473912755 9781473912762 1473912768|
|Description:||xx, 222 pages : illustrations ; 25 cm|
|Contents:||Introduction Acceptance Active Listening Advising Advocacy Anti-discriminatory Practice Assertiveness Assessment Barrier Gestures Breaking Bad News Chairing Meetings Challenging Complaints Confidentiality Conflict Management Counselling Court Room Skills Ecomaps Emotional Intelligence (EI) Empathy Empowerment, Resilience and a Strengths Perspective Endings Establishing a Professional Relationship Feedback - Giving and Receiving Genograms Getting Unstuck Group Work Information & Communication Technology (ICT) and Health Informatics and Communication in Social Media Interpreters Interprofessional Collaboration Interviewing Children Learning Difficulties Loss Mediation Skills Motivational Interviewing Non-verbal Communication Reflective Practice Professional Capabilities Framework (PCF) Religion Spirituality Supervision Talks and Presentations Telephone Skills Time Management Whistle Blowing Wrong Messages|
I wish I had had this book available to me when I was a practitioner. -- Neil Thompson This very welcome revised edition now enables those learning and teaching communication skills in the 'people