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Comparing Models of Helper Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1-800-SUICIDE Network
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Comparing Models of Helper Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1-800-SUICIDE Network

Author: Brian L MisharaFrancois ChagnonMarc DaigleBogdan BalanSylvaine RaymondAll authors
Publisher: Guilford Press. 72 Spring Street, New York, NY 10012. Tel: 800-365-7006; Tel: 212-431-9800; Fax: 212-966-6708; e-mail: info@guilford.com; Web site: http://www.guilford.com
Edition/Format: Article Article : English
Publication:Suicide and Life-Threatening Behavior, v37 n3 p291-307 Jun 2007
Database:ERIC The ERIC database is an initiative of the U.S. Department of Education.
Other Databases: WorldCatWorldCatBritish Library Serials
Summary:
Models of telephone crisis intervention in suicide prevention and best practices were developed from a literature review and surveys of crisis centers. We monitored 2,611 calls to 14 centers using reliable behavioral ratings to compare actual interventions with the models. Active listening and collaborative problem-solving models describe help provided. Centers vary greatly in the nature of interventions and their  Read more...
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Details

Document Type: Article
All Authors / Contributors: Brian L Mishara; Francois Chagnon; Marc Daigle; Bogdan Balan; Sylvaine Raymond; Isabelle Marcoux; Cecile Bardon; Julie K Campbell; Alan Berman
ISSN:0363-0234
Language Note: English
Unique Identifier: 424829399
Awards:
Description: 17

Abstract:

Models of telephone crisis intervention in suicide prevention and best practices were developed from a literature review and surveys of crisis centers. We monitored 2,611 calls to 14 centers using reliable behavioral ratings to compare actual interventions with the models. Active listening and collaborative problem-solving models describe help provided. Centers vary greatly in the nature of interventions and their quality according to predetermined criteria. Helpers do not systematically assess suicide risk. Some lives may have been saved but occasionally unacceptable responses occur. Recommendations include the need for quality assurance, development of standardized practices and research relating intervention processes to outcomes. (Contains 2 figures and 4 tables.)

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