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Complaint letters for busy people

Author: John Bear; Mariah P Bear
Publisher: Franklin Lakes, N.J. : Career Press, ©1999.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Bear, John, 1938-
Complaint letters for busy people.
Franklin Lakes, N.J. : Career Press, ©1999
(DLC) 99021217
(OCoLC)40838814
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Bear; Mariah P Bear
ISBN: 0585212376 9780585212371
OCLC Number: 44957231
Notes: Includes index.
Description: 1 online resource (239 pages)
Contents: Introduction Who's Complaining? 13 --
Chapter 1 Gripe Session 21 --
Chapter 2 The Fine Art of Complaining 31 --
Chapter 3 The Goal of Complaining Is Getting What You Want 39 --
Chapter 4 Complaining on the Spot 49 --
Chapter 5 Writing a Letter That Gets Results 59 --
Chapter 6 Sample Complaint Letters 65 --
Chapter 7 When You Can't Get Satisfaction 143 --
Chapter 8 When the Shoe Is on the Other Foot 157 --
Conclusion Four Words to Remember 165 --
Appendix A Consumer Complaint Agencies by State 167 --
Appendix B Federal Complaint Agencies 175 --
Appendix C Directory of Corporations 181 --
Appendix D Directory of Industry Associations 227 --
Index of Letters 235.
Responsibility: John Bear and Mariah Bear.

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