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The complete handbook of model business letters

Author: Jack Griffin
Publisher: Paramus, N.J. : Prentice Hall, ©1993.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Over 700 model letters covering every business situation - ready to use "as is" or to adapt to your needs"--Cover.
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Document Type: Book
All Authors / Contributors: Jack Griffin
ISBN: 0137691262 9780137691265 0137691181 9780137691180
OCLC Number: 37956338
Notes: Includes index.
Description: xxxiv, 395 pages ; 25 cm
Contents: pt. 1. Getting business --
ch. 1. Turning up prospects with "cold" letters that heat things up --
Soft sell letters --
Hard sell letters --
ch. 2. Turning prospects into customers with follow-ups that don't let go --
Letters that docus on customer's needs --
Win-win letters --
Letters reviving inactive customers --
pt. 2. Doing business --
ch. 3. Working with clients and customers: information and favors --
Letters providing information --
Letters requesting information --
Letters requesting favors. Letters declining requests for favors --
ch. 4. Working with clients and customers: credit and collections --
Letters providing credit (firms) --
Providing credit (individuals) --
Letters denying credit (firms) --
Letters denying credit (individuals) --
Collection letters: from first reminder to warning of legal action --
ch. 5. Working with clients and customers: productive adjustment letters --
Letters responding to complaints and claims --
Apologies --
Letters rejecting or disputing claims. ch. 6. Working with clients and customers: earning and maintaing goodwill --
Welcome --
Congratulations --
Thank you letters --
Invitation --
Sympathy and comfort --
Apologies --
ch. 7. Working with suppliers and vendors: placing orders, making requests, rejecting proposals --
Letters requesting information about products or services --
Soliciting bids --
Letters securing credit and other funds --
Cover letters to accompany orders. Letters requesting favors --
Letters rejecting proposals --
ch. 8. Working with suppliers and vendors: complaints, apologies, thanks, and recommendations --
Letters of apology --
Thank you letters --
Letters of recommendation: services or products --
ch. 9. Working with the busisness community and the public --
Letters requesting favors from business associates --
Letters raising charitable funds --
Letters declining charitable requests --
Letters responding to complaints --
Letters creating goodwill. ch. 10. Working with government and regulatory agencies --
Getting started: letters to accompany license and permit applications --
Getting started: cover letters to accompany applications --
Getting money: letters to accompany loan applications and inquiries --
pt. 3. Inside business --
ch. 11. Communicating with employees: personnel issues --
Hiring letters --
Rejecting applications for employment --
Evaluations --
Recommendations --
Thank you --
Apologies --
Reprimands --
Refusing request for a raise --
Turning down request for promotion --
Refusing other requests --
Responding to complaints --
Accepting resignations --
Terminations --
ch. 12. Communicating with colleagues --
Spreading the news --
Effective memo: news --
Company policies --
Presenting company policies --
Advice and suggestions --
ch. 13. Communicating with supervisors and potential employers --
Requesting a raise --
Requesting a promotion --
Requesting changes in working conditions, location, hours. Responding to a reprimand --
Resignations.
Responsibility: Jack Griffin.

Abstract:

Provides over 700 model business letters covering such topics as selling, complaints, apologies, congratulations, recommendations, reprimands, terminations, and resignations.  Read more...

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