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The complete idiot's guide to getting along with difficult people

Author: Brandon Toropov
Publisher: New York : Alpha Books, ©1997.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The Complete Idiot's Guide to Getting Along with Difficult People provides you with everything you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal action, this book will help you do it." "In this Complete Idiot's Guide, you get idiot-proof steps for handling inappropriate workplace behavior, quick and easy ways to deal with poor customer  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Brandon Toropov
ISBN: 0028615972 9780028615974
OCLC Number: 36673533
Description: xxiv, 324 pages : illustrations ; 24 cm
Contents: It takes all kinds --
On the job with difficult people who aren't your boss --
On the job with difficult people who are your boss (or might as well be) --
Negotiating with difficult people --
Consumer retorts --
Dealing with the day-to-day nasties (nasty neighbors, public places, minor legal problems).
Responsibility: by Brandon Toropov.
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Abstract:

One of a series offering straightforward advice in a conversational style, this is a guide to dealing with difficult people, both at work and at home. The topics include recognizing difficult people,  Read more...

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