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Comprendre ITIL V 3 : normes et meilleures pratiques pour évoluer vers ISO 20000

Author: Jacques Quesnel; Alain Bonneaud
Publisher: St Herblain : Éd. ENI, cop. 2010.
Series: Collection Datapro.
Edition/Format:   Print book : FrenchView all editions and formats
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Additional Physical Format: Comprendre ITIL V 3 [Ressource électronique] : normes et meilleures pratiques pour évoluer vers ISO 20000 / Jacques Quesnel
Saint-Herblain : Éditions ENI, 2010
(ABES)15378234X
Document Type: Book
All Authors / Contributors: Jacques Quesnel; Alain Bonneaud
ISBN: 9782746053854 2746053853
OCLC Number: 690697812
Notes: ITIL = Information Technology Infrastructure Library.
Description: 1 vol. (318 p.) : ill., couv. ill. en coul. ; 21 cm.
Series Title: Collection Datapro.
Responsibility: [Jacques Quesnel] ; [préface de Alain Bonneaud].
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